RETURN & EXCHANGE

On this page you will find our return and Exchange form.

Only items purchased on https://www.trollbeads.se/ can be returned via this form. If you purchased your item in your local shop you will need to reach out to the shop directly.

We quality controlled your jewellery before shipment, and we trust that you will be very happy with it. If we, against all expectations, miss a thing or your jewellery was damaged during transportation, we will of course replace it at no additional cost.

FAQ about return and exchange

You can return the jewellery within 30 days of delivery.

Please return it in its original packaging and place it in a protective envelope. Be aware that postage is at your own expense and that we recommend insurance for safe arrival.

Return the package to:

Trollbeads A/S
Toldbodgade 13
DK-1253 Copenhagen K
Denmark

The refunded amount will be transferred back to the Credit Card/Paypal account charged

Please do not hesitate to contact us at info@trollbeads.com should you have any questions.

We have a handful of passionate Trollbeads colleagues ready to answer your questions – no question is too big or too small – Monday to Friday 8.30 am - 3.30 pm (national public holidays not included).

Submit online return form

Pack items in original packaging

Ship from your local postal office

Return the package to the following address:

Trollbeads A/S
Toldbodgade 13
DK-1253 Copenhagen K
Denmark